How can we help?

We are working super hard behind the scenes to restock our customers' favourites. Keep your eyes peeled so you don't miss out when your item returns.

Where to follow

• Our website
• Instagram
• TikTok
• Email newsletters

We're Here to Help!

If you have a question about one of our products — whether it's about features, compatibility, sizing, or availability — our customer support team is here to help.

Just reach out with the product name or a link to the item and let us know what you'd like to know. We'll get back to you as soon as possible.

If your query is in relation to restock dates, we will keep our socials updated as soon as we have a certain date in mind to keep your alarms set!

Is your product faulty or not working as expected?

We're sorry to hear you're experiencing an issue with your product.

What to do

Please contact our customer support team with your order number, a description of the issue, and any relevant photos or videos.

Warranty

Our customer care team will reach out and conduct a review. As all cases are reviewed on a case-by-case basis, we may ask you to return the item for further inspection.

We're here to help and will do our best to resolve the issue quickly.

Need to change your delivery address?

We can only update shipping addresses before your order has been fulfilled. Once it has entered the fulfilment process, we're unable to make changes internally — please contact us as soon as possible if you notice an error.

If already fulfilled

You may still be able to adjust delivery details directly through DHL's On Demand Delivery (ODD) service. Options include:

• Rescheduling delivery
• Updating the delivery address
• Arranging a pickup location

If you're unsure of your order status, feel free to reach out to our Customer Care Team.

Were you expecting an item and it wasn't included in your delivery?

We're sorry to hear an item was missing from your delivery. To resolve this as quickly as possible, please upload clear photos of the following:

• Every item you received
• Your order slip
• Images of the packaging to reflect any damages that may have occurred during transit

These images will help us process the investigation more efficiently.

We're here to help!

We're so sorry you have not received your order. We know how frustrating this can be and will do our absolute best to resolve it quickly.

Next Steps

To begin our investigation, please provide your full shipping address. This allows us to rule out any address-related issues on our end. Once we have this, we will look into the matter right away.

Received the wrong item?

We're sorry to hear you received the wrong item. Please contact our customer care team as soon as possible so we can make it right.

What to include

• Your order number
• A photo of the item(s) received
• A photo of your order slip

Our team will review the information and get back in touch as soon as possible.

Need to cancel your order?

We process orders quickly, so cancellations are only possible if your order has not yet entered fulfilment.

How to request

You can cancel your order directly on your account before fulfillment. Unfortunately, requesting this via our customer care team may result in your order being dispatched by the time an agent can get back in touch with your request.

Already dispatched?

If your order has already shipped, we are unable to cancel it at this stage. You are welcome to return the item once received using our hassle-free returns portal.

Looking for your tracking information?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking link.

How to track

• Check your confirmation email for a tracking link
• Log in to your account to view order status
• Use the DHL tracking portal with your tracking number

No tracking update yet?

Tracking information can take up to 24 hours to update after dispatch. If you still can't locate your details after this time, please get in touch with our customer care team.

Please note that during our larger drops, our warehouse will do everything they can to get your order out to you as soon as possible however, delays with your tracking may occur within this period.

Looking for our full size guide?

You can find our full size guide on our website. Each product page also includes a dedicated size guide specific to that style.

View Size Guide

Head to dfyne.com and look for the size guide link on any product page

If you're unsure about a specific product, feel free to get in touch and we'll help you find the right size.

Did your item not fit as expected?

We don't currently offer an exchange service however we do offer hassle-free returns within 60 days. Once your return reaches us, a full product refund will be processed back to your original payment method.

How to return

Visit our returns portal to start the process. It only takes a few minutes.

Can't decide between two sizes?

It depends on the product type and your personal fit preference.

Leggings & Shorts

If you're between sizes, we recommend sizing up. Our leggings are compressive and will stretch to fit — going up ensures comfort throughout the day.

Tops & Crop Tops

For a more fitted, structured look, go with the smaller size. If you prefer a relaxed fit or have a broader back or shoulders, size up.

Seamless Sets

We recommend sticking to your usual size for seamless pieces, as the fabric has natural stretch and will adapt to your shape.

Please be advised that if you do purchase an item that is not suitable for you, we do offer a free 60-Day returns window through our returns portal.

Still unsure? Get in touch — we're happy to help you find the right fit.

Not sure what size to order?

We have detailed size guides available on each product page. We recommend measuring yourself and comparing to our size chart for the best fit.

How to measure

• Bust — measure around the fullest part of your chest
• Waist — measure around your natural waistline
• Hips — measure around the fullest part of your hips

Once you have your measurements, compare them to the size guide on the product page to find your best fit.

Please be advised that if you do purchase an item that is not suitable for you, we do offer a free 60-Day returns window through our returns portal.

Wondering how DFYNE sizes compare?

Generally speaking, our sizing runs true to size — however, there are a few things worth knowing depending on what you're ordering.

Leggings & Shorts

Our leggings and shorts are designed with a compressive, second-skin fit. If you prefer more room or are between sizes, we recommend sizing up.

Tops & Crop Tops

Our tops tend to run slightly fitted. If you like a relaxed or oversized look, go up a size. For a more structured, cropped fit, stick to your usual size.

Seamless Sets

Seamless pieces are stretchy and forgiving — most customers find their usual size works well, though those with a more athletic build may prefer to size up.

Please be advised that if you do purchase an item that is not suitable for you, we do offer a free 60-Day returns window through our returns portal.

We ask that you allow 18 days for your return to reach us here at DFYNE HQ where our returns team will process this for you.

If you have not received your refund within this time, kindly reach out to us and we will be happy to help.

Any refunds once processed will show in your account within 3-5 working days.

We support several Buy Now, Pay Later options at checkout. If you are experiencing issues with a BNPL payment, we recommend contacting the provider directly as they manage the payment plan.

If you need further assistance, our team is happy to help.

This can happen when a payment is initially authorised but the order fails to complete. In most cases this is a pending charge and will drop off your account within 3–5 business days without any action needed.

If the charge persists

If the charge has not cleared after 5 business days, please get in touch with our customer care team and include your order number and a screenshot of the charge so we can investigate promptly.

We apologise for any discrepancy in charges. Please contact our customer care team with your order number and details of the charge.

We will investigate immediately and issue a refund for any overcharge as quickly as possible.

This is most commonly caused by information not matching at checkout — for example, if the billing address entered does not match the address your card is registered to.

What to do

Please double check all information entered and ensure it is accurate before re-placing your order.

Please note refunds can take 3–5 working days from the point of cancellation to return to your original payment method.

We accept a wide range of payment methods to make checkout as easy as possible.

Cards

• Visa
• Mastercard
• American Express

Buy Now, Pay Later

• Klarna
• Afterpay

To redeem your points, click the Rewards section at the top left of our homepage. A widget will appear at the bottom where you can log in to your rewards account and convert points into a discount code for checkout.

Important Info:

• Minimum spend of $40 required.
• Cannot be used with other discount codes.
• Earn 10 points per $1 spent (limited to one order per week).
• Receive 200 points per review (one review per item, every 7 days).
• Points can also be earned for; Referring friends, Following us on Instagram and Facebook
• Minimum redemption is 1,000 points, redeemable in increments of 1,000 (each 1,000 points = $5 discount).

iPhone/Android Instructions:

• Select Rewards from the menu.
• Log in to your rewards account.
• Tap the DFYNE logo to return to the homepage.
• Re-select Rewards.
• You should now see and be able to redeem your points.

Points Transfer Time
Please allow 30 days for points to be credited after your purchase.

DFYNE has no control over customs and import tax, and charges vary widely by country. Your local carrier will inform you of any additional duties if required.

Norway

Customs fees are now charged at checkout, rather than at the point of delivery.

All other regions

You may face customs charges issued by your local customs authority. You will be responsible for payment of any fees should there be any.

If you choose to not pay these charges at your local customs office, your shipment will be returned back to DFYNE and a full refund will be processed.

Under €150

For all EU member countries, customers will not be charged customs fees on purchases under €150 EUR.

Over €150

Orders above this value will be subject to a fee at checkout, with no further payment required at the point of delivery.

Germany

Due to specific customs requirements, duties and taxes for orders over €150 will be charged at point of delivery, not at checkout.

From July 1st, all thresholds in the EU will be removed and every order will be charged €2 for each line item which is set by your local customs office and cannot be waived.

As we are IOSS-registered, orders under the $20 CAD threshold will not incur any additional charges.

Above the threshold

If your order is above this value, customs duties will be charged at checkout. This should prevent additional charges as the order passes through customs clearance.

Please note this threshold is set by your local customs office and we are unable to alter the total value of any duties requested.

Import Threshold

Any Import fees for orders going to the USA will be charged at checkout if required.

Any orders not going to mainlaind USA will recieve free shipping over $300 spend. Any orders under this amount will be subject to a $29.99 shipping fee.